Shipping Policy

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U.S. shipping is free for orders over $89

International Shipping (Worldwide Shipping) is free for orders over $89 

HOW FAST IS YOUR SHIPPING?

Orders are filled as they come in. Some orders can be shipped the same day. Shipping Days are Monday-Friday excluding Holidays.

Free or Standard Shipping: 5-7 Days

Priority Shipping: 3-4 Days

Express Shipping : 1-2 Days

 

Tracking Orders: A confirmation code will be sent upon the processing of your order. Check your confirmation code with the proper USPS, UPS, FedEx Website.

 

Shipping during Covid-19

As a direct result of COVID-19 there have been many shipping delays due to all courier services being overloaded and short-staffed.  Online ordering is at an all-time high and all courier services are experiencing shipping delays. While USPS is experiencing the longest delays all couriers are affected. 

My package seems to be taking the scenic route?

We are seeing some packages bounce around to quite a few facilities before reaching their final destination. Once your order leaves our warehouse we are unable to make any changes and we see the same tracking information as our customers. When packages are delayed with USPS we are being told it could take up to 45 days for the next scan to happen. 

What if my order says a label was created and is awaiting acceptance by USPS?  I called them and they said it is because they have not received it yet.

This is a common response by the courier services when their equipment fails to scan a package properly and we are seeing more of this issue due to the volume of online ordering.  Once your order is updated with a tracking number it is placed in the USPS mail bin and it will be picked up by the post office on their next stop.  Depending on the time of day your package could leave the same day or the next business day.  If an order is skipped and not scanned at that point, tracking will normally appear when it arrives at the next destination postal facility.  On rare occasions we sometimes see orders delivered as the next scan.

Why don't you ship by another service? 

We pride ourselves on offering Free US shipping to our customers. USPS offers the best rates to keep Free US shipping options and even in times of turmoil, they still get our orders to their destination on time or early over 99% of the time.

Can I get my package faster? 

If you place an order and would like to upgrade your shipping option to UPS you can do so at checkout on the website. If you place an order on Comment Sold or the APP simply email customer service with your order number to bliss@lushpoleboutique.com and we can invoice you to upgrade to a faster shipping option if your order has not been processed yet. *Please note that USPS Priority 2-3 is also affected by this delay and can take as long as the free shipping option*

What options do I have for a package that is delayed right now? 

You can file a "missing mail" claim on the USPS website to start a search for it. https://www.usps.com/help/missing-mail.htm Use option 3 to file a missing mail claim in that link. This link puts extra eyes on your package and sometimes get things moving again.

What if my package has not moved after 45 days?

Please email customer service bliss@lushpoleboutique.com with your order information and we can contact our USPS rep so she can begin an investigation to locate your package. 

Don't forget if you are located in the Atlanta, Georgia area and choose COD, you can opt for LOCAL DELIVERY and have your package safely delivered instead of waiting for shipping. Please contact customer care when using this option at

 We just ask for your patience in this matter as USPS is working as quickly as they can to process all of the packages.

Thank You,

Team Lush Pole Boutique